Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As an Automotive Customer Service Advisor, you'll play a vital role in driving customer satisfaction, loyalty, and retention. If you're passionate about delivering top-notch customer service, have a knack for building strong relationships, and are eager to join a dynamic team, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. Our team of experts is dedicated to delivering exceptional service, from routine maintenance to complex repairs. We're passionate about building strong relationships with our customers, and we're looking for like-minded individuals to join our team.
- *Job Summary**
As an Automotive Customer Service Advisor, you'll be the first point of contact for customers, providing exceptional service, and building trust through expert product and service knowledge. You'll engage customers, schedule appointments, and communicate processes and timelines, ensuring that every customer leaves our store feeling valued and satisfied. You'll also be responsible for the organization and productivity of the service business, including work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- *Key Responsibilities**
- First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
- Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management
- Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with the management team to react to customer service issues, customer complaints, and/or business opportunities
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
- Effectively communicate with all associates, management, and customers, interpreting and retaining information and applying knowledge appropriately
- Maintain an organized and neat shop, adhering to all company policies, procedures, safety, and environmental rules
- *Knowledge, Skills, and Abilities**
- High school diploma or equivalent required
- Valid Driver's License
- One year of related experience in the automotive service environment
- One year of sales experience preferred
- Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, with the ability to apply mathematical formulas to calculate commissions and discounts
- Strong verbal communication skills
- Strong customer service skills
- Ability to work Days, Nights, Weekends, Holidays
- *Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance
- Frequent standing and walking for long periods of time
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Climb up and down ladders to retrieve and stock merchandise
- Communicate effectively in person, by telephone, or by using telecommunications equipment
- Enters and locates information on computer
- Presents information to small and large groups
- Visually verifies information, often in small print
- Safely operates a motor vehicle
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, workshops, and online courses. Our team of experts is always available to provide guidance and support, helping you to achieve your career goals.
- *Work Environment and Company Culture**
Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our team. We're committed to creating a positive and inclusive work environment, where everyone feels valued and respected. Our company culture is built on a foundation of teamwork, open communication, and a commitment to excellence.
- *Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for career growth and advancement
- A fun and dynamic work environment
- *How to Apply**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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