Job Description
At arenaflex, we're dedicated to providing top-notch plumbing, heating, and air conditioning services to our valued customers in the Newburgh, NY area. As a full-time Administrative Assistant/Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our administrative tasks while delivering exceptional customer service. If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.
- *About arenaflex**
arenaflex is an award-winning, BBB-accredited company that has built a reputation for providing first-class plumbing, heating, and air conditioning services. Our commitment to transparency, honesty, and exceptional customer service has earned us a loyal customer base and a team of dedicated employees who share our values. As a member of our team, you'll be part of a dynamic and supportive environment that prioritizes employee growth and development.
- *Key Responsibilities**
As an Administrative Assistant/Customer Service Representative, your primary responsibilities will include:
- Providing exceptional customer service to our clients, both in-person and over the phone
- Managing administrative tasks, such as permits, accounting, and rebates
- Interacting with vendors and building strong relationships to ensure seamless operations
- Maintaining accurate records and data entry
- Assisting with office operations, including answering phones, responding to emails, and performing other administrative duties as needed
- Collaborating with our team to achieve our goals and objectives
- Participating in ongoing training and development programs to enhance your skills and knowledge
- *Essential Qualifications**
To be successful in this role, you'll need to possess:
- A strong customer service background, with a focus on delivering exceptional experiences
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
- A high school diploma or equivalent, with some college coursework or a degree in a related field preferred
- A valid driver's license and reliable transportation
- Ability to work in a fast-paced environment and adapt to changing priorities
- *Preferred Qualifications**
While not required, the following qualifications would be beneficial:
- Experience in the HVAC industry or a related field
- Knowledge of plumbing, heating, and air conditioning systems
- Familiarity with office software, including Microsoft Office and Google Suite
- Experience with customer relationship management (CRM) software
- Bilingual or multilingual skills
- *Skills and Competencies**
To succeed in this role, you'll need to demonstrate:
- Strong problem-solving and critical thinking skills
- Excellent time management and prioritization skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Flexibility and adaptability in a fast-paced environment
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As an Administrative Assistant/Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for advancement and career growth within the company
- A supportive and collaborative work environment that encourages open communication and feedback
- A comprehensive benefits package, including medical, dental, vision, and 401(k) plans
- Paid time off (PTO) and holidays
- Reimbursements for expenses and professional development
- Access to a financial advisor for personalized financial planning
- *Work Environment and Company Culture**
arenaflex is proud to offer a positive and supportive work environment that prioritizes employee well-being and satisfaction. Our company culture is built on the following values:
- Respect: We treat each other with kindness, dignity, and respect.
- Teamwork: We work together to achieve our goals and objectives.
- Integrity: We operate with honesty, transparency, and accountability.
- Excellence: We strive for excellence in everything we do.
- Innovation: We encourage creativity, innovation, and continuous improvement.
- *Compensation and Benefits**
As an Administrative Assistant/Customer Service Representative, you'll earn a competitive wage of $18 - $22/hour, depending on qualifications and experience. In addition to your hourly wage, you'll receive a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Reimbursements for expenses and professional development
- Access to a financial advisor for personalized financial planning
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to meet our next team member!
- *Location**
arenaflex is located at 12550 in the Newburgh, NY area. We're easily accessible by car and public transportation, making it easy to get to work and enjoy the surrounding community.
- *Apply Now**
Don't miss out on this opportunity to join our dynamic team and contribute to our mission of providing exceptional customer service and support. Apply now to become an Administrative Assistant/Customer Service Representative at arenaflex!
Apply Now