Job Description
Join the arenaflex team as an Entry Level Customer Service Representative and embark on a transformative journey that combines exceptional customer service with personalized growth and development opportunities. As a Customer Relationship Advocate (CRA), you will be part of a dynamic team that is dedicated to delivering outstanding service to arenaflex's valued clients. **About arenaflex** arenaflex is a leading organization that is committed to building a diverse workforce, fostering a culture of belonging, and creating inclusive experiences for its associates, customers, and community. Our company values innovation, collaboration, and continuous learning, and we are passionate about empowering our employees to grow and succeed in their careers. **The Role** As an Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to arenaflex's clients through inbound phone calls and other support channels. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support, and more. This role offers a unique opportunity to learn about the financial services industry, apply new concepts, and develop and practice new skills. **What to Expect** As a new CRA, you will embark on a three-phase journey that will help you grow and develop as a professional: **Phase 1: Licensing Preparation** In the first months, you will prepare to become a licensed professional by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by arenaflex. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we are here to support you every step of the way. **Phase 2: Skill Development** In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. **Phase 3: Proficiency** As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center. **The Expertise and Skills You Bring** To succeed in this role, you will need to possess the following expertise and skills: * Aptitude and dedication to complete the FINRA SIE, Series 7, and 63 exams through our industry-leading licensing program. * Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. * A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. * Ability to handle different types of situations, emotions, and conversations driving towards suitable resolutions. * A desire for growth and a mindset that generates long-term success through adaptability and personal accountability. * Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution. * Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. **The Team** Our Greatest Asset is Our People We are committed to building a diverse workforce, fostering a culture of belonging, and creating inclusive experiences for our associates, customers, and community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program **Work Environment and Culture** arenaflex's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a arenaflex office. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits program is designed to support your physical, emotional, and financial well-being. **Career Growth Opportunities** As a CRA, you will have access to a range of career growth opportunities, including job shadowing, career center support, and professional development programs. We are committed to helping you grow and succeed in your career. **How to Apply** If you are passionate about delivering exceptional customer service and are eager to grow and develop as a professional, we encourage you to apply for this exciting opportunity. Click on the link below to register your interest and take the first step towards joining the arenaflex team. **Note:** arenaflex is not providing immigration sponsorship for this position. Apply for this job