Job Description
Role title: Employee Relations (ER) Content Developer
Key Qualifications (Role Specific)
We are looking for a Content Developer with instructional design expertise to support critical internal projects on the Employee Relations (ER) team.
- The Content Developer would:
- Work with global teams to determine content needs and audiences -creating consistency, structure and organization for content delivery leveraging Client style guides.
- Write, edit and proofread, and revise various types of high quality content like quick-reference-guides, communication templates, playbooks and procedures across 3 high priority projects to help internal teams understand the steps and expectations for service delivery.
- Collaborate with subject matter experts (SMEs) to produce cohesive and accurate content.
- Apply instructional design principles to structure content for maximum comprehension and retention.
- Partner with project managers to develop and manage a content calendar and key content deliverables.
- Review and synthesize feedback from project stakeholders and leaders on content. Manage the content approval process with guidance from ER project teams.
- Publish (or hand-off) final content to publ ishers.
- Develop and manage the approval process for training material for different internal audiences, including but not limited to creating trainer guides, scripts and answer keys.
- Education and Experience (Role Specific)
- 3-5 years professional experience with content development, technical writing or a related field; skilled in instructional design is a plus.
- Strong writing, editing and storytelling skills with a portfolio of work.
- Excellent written and verbal communication skills, including demonstrated experience adapting content to corporate style guides.
- Ability to work independently, execute multiple deliverables and tasks simultaneously and cut through ambiguity.
- Highly detail-oriented, organized, and accountable.
- Self-starter who thrives with independence while contributing to team goals.
- Proficiency in Keynote and/or web-based learning systems.
- Solid grounding in adult learning principles and ability to apply them in practice, is a plus.
- Experience in training and content development for an HR organization, is a plus.
- Has flexibility to work with teams after hours internationally when requested (occasional).
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