Job Description
Are you an experienced Payroll and HR Operations Specialist with strong functional and technical expertise, and a passion for supporting teams to deliver high-quality client services? This is an opportunity to join a dynamic organisation where you will play a key role in ensuring operational excellence, driving process improvements, and supporting client success. What you'll be doing: ā¢ Supporting managers with client engagement, ensuring information is accurate and delivered on time ā¢ Providing guidance on implementations and go-lives, as well as ongoing functional support for payroll delivery ā¢ Owning the end-to-end payroll process, including necessary sign-offs and compliance ā¢ Maintaining client solution workbooks and updating process documentation such as Defined Work Instructions (DWIs) ā¢ Reviewing Statements of Work before client delivery to ensure quality and fitness for purpose ā¢ Leading system maintenance testing and sign-off activities ā¢ Optimising HR administrative processes, driving efficiency and automation ā¢ Acting as the escalation point for functional and technical issues, ensuring accurate logging and resolution with supporting evidence ā¢ Collaborating with operational management, transformation, and product teams to implement automation and continuous improvement programmes ā¢ Managing the legislation roadmap, ensuring teams are upskilled and processes updated in line with upcoming changes ā¢ Supporting year-end processes and ensuring payroll compliance ā¢ Coaching and training team members to enhance skills and knowledge ā¢ Ensuring security standards are adhered to across all activities ā¢ Proactively identifying upsell opportunities to support business growth ā¢ Building strong relationships with clients and internal stakeholders to maximise satisfaction What we're looking for: ā¢ Proven experience in payroll operations, HR processes, or a similar client service delivery role ā¢ Strong knowledge of payroll systems, compliance requirements, and HR process optimisation ā¢ Excellent problem-solving skills with the ability to manage escalations effectively ā¢ Strong communication skills and the ability to engage confidently with clients and stakeholders ā¢ Experience in leading or supporting system testing, process improvement, and automation projects ā¢ Ability to coach, mentor, and upskill team members through training and knowledge-sharing ā¢ Highly organised with excellent attention to detail and time management skills ā¢ Professional, proactive, and adaptable with the ability to handle sensitive and confidential information If you are a Payroll and HR Operations Specialist looking to take the next step in your career and want to play a key role in delivering exceptional client services within a forward-thinking organisation, this role could be the perfect fit for you. Apply now, or email Richard Fisher - [email protected] Apply tot his job