Director, Category Management - IT Services and Operations Outsourcing

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Responsible for developing, managing, and executing the category and sourcing strategy for IT, Data, and Operations spend areas, overseeing an annual spend of over $100M
Develop and implement comprehensive category strategies for IT Services outsourcing that align with business objectives and drive value
Collaborate with the CIO, CDO, and Operations senior leaders to understand business direction and requirements
Define and execute sourcing strategies to ensure alignment with business goals and optimize cost, quality, and service delivery
Partner with strategic vendors and senior leadership to identify and execute technology-led opportunities to transform Business Operations, boost efficiency, and improve customer experience
Lead sourcing events and develop supplier negotiation strategies that optimize spend, leverage The Hartford’s buying power, focus on service quality/performance, and minimize risk exposure
Conduct complex, high-visibility negotiations with major vendors, negotiate key terms, and work with various stakeholders from legal, information protection, risk management, etc., to draft and execute contracts
Drive sourcing model maturity based on industry best practices and The Hartford’s operating model changes
Manage relationships with key vendors and ensure compliance with service level agreements
Conduct market analysis to identify trends, opportunities, and risks in the IT outsourcing space
Monitor and report on the performance of outsourcing arrangements, ensuring continuous improvement and value delivery
Utilize Procurement technology to facilitate the end-to-end Procurement Lifecycle

Bachelor’s degree required
Minimum 8 years of experience in strategic sourcing, specifically in the IT and BPO Outsourcing category
Proven track record in Procurement with significant experience developing and executing category strategies, reviewing, analyzing, and negotiating contracts
Strong strategic and analytical skills with the ability to solve long-term and complex problems
Experience in leading market analysis and intelligence gathering across relevant categories to support successful strategy development
Extensive negotiation skills and best practices in contracting, including drafting and negotiating contract terms
Excellent relationship management skills, including the ability to work collaboratively with senior leadership in Procurement and across multiple Businesses and Corporate Functions
Exceptional ability to influence stakeholders and drive groups with divergent opinions toward effective, collaborative decisions
Exceptional supplier relationship and contract/conflict management skills
Excellent written and oral communication skills
Outcome-oriented with experience driving results in an environment of change
Strong packaging and presentation skills with the ability to analyze and explain pricing models and contract terms
Proficiency in Microsoft Word, Excel, and PowerPoint is a must; Coupa skills are a plus
Experience in IT Delivery and project management is a plus