Job Description
Description:
Create content strategies and direct information hierarchy, content types, voice and tone
Collaborate with other UX experts on content organization
Seek simplicity, distilling complex concepts into clear content
Create and manage user-centric content for all steps of the digital experience
Develop tools such as content matrices and editorial calendars
Regularly audit and inventory online content
Lead efforts to continuously improve digital content
Assist with creation and maintenance of Humana digital content guidelines
Requirements:
Bachelor's Degree in English, Journalism or similar field
At least 8 years of content strategy and UX writing experience
E-commerce experience
Experience creating content strategies, content matrices, and content inventories
Experience writing and optimizing content for a variety of content types, digital channels and secure portals
Experience with all facets of digital content publishing and best practices
Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
Well-organized and detail-oriented, capable of handling multiple projects simultaneously, and able to move between strategic and tactical work
Familiar with working in a regulatory environment
Benefits:
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off including company and personal holidays
Volunteer time off
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance and many other opportunities
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