Job Description
GoTo Telemed is seeking experienced, licensed Registered Dental Hygienists (RDH) to join our expanding teledentistry network. This is a flexible, 1099 independent contractor opportunity allowing you to deliver preventive dental care and patient education across multiple states using secure telehealth technology. We provide comprehensive support infrastructure including complete training, HIPAA-compliant digital platforms, insurance credentialing, billing services, supervising dentist network access, integrated EHR/EDI systems, professional liability insurance options, and an average of 200 network patients per month to ensure consistent patient volume and income potential. Position Type: 1099 Independent Contractor Work Schedule: Flexible - Set Your Own Hours Location: Remote (Multi-State, U.S.) Compensation Structure: Fee-for-Service Model Patient Volume: Approximately 200 average monthly network patients assigned Supervision Model: Licensed Dentist Available (Varies by State Regulations) Clinical Patient Care & Assessment • Conduct comprehensive teledentistry consultations with patients via secure, HIPAA-compliant video conferencing platform (GoTo Telemed) • Perform virtual patient assessments including review of dental history, current complaints, past dental treatment, medical history relevant to oral health, and medication review • Assess patient oral health status through synchronous (real-time video) and asynchronous (store-and-forward) teledentistry modalities • Collect and transmit digital intraoral and extraoral images, radiographs, and clinical data to supervising dentist via secure platform • Provide professional oral health assessments, screening for dental pathology, and identification of treatment needs • Screen for early signs of dental caries, periodontal disease, oral cancer, and other pathological conditions • Document all clinical assessments, findings, and recommendations in integrated Electronic Health Record (EHR) system • Develop and implement individualized treatment recommendations within RDH scope of practice • Educate patients on oral hygiene techniques, preventive care strategies, and disease management protocols Preventive Care & Patient Education • Provide comprehensive dental hygiene education addressing oral health maintenance, disease prevention, and treatment protocols • Educate patients on proper brushing and flossing techniques using evidence-based methodologies • Provide nutritional counseling related to oral health and dietary impact on dental disease • Counsel patients on tobacco cessation, alcohol use reduction, and other lifestyle modifications affecting oral health • Provide guidance on at-home fluoride varnish applications, antimicrobial rinses, and other preventive treatments (as permitted by state scope) • Develop patient-specific home care instructions adapted for teledentistry delivery • Support pain management strategies and post-operative guidance following dental procedures • Conduct pre- and post-operative consultations with patients undergoing dental treatment • Provide oral health instruction to patients with special needs, including pediatric, geriatric, and medically complex populations • Create and share educational materials addressing common dental conditions, prevention strategies, and treatment options Collaboration with Supervising Dentist • Maintain regular, professional communication with assigned supervising dentist(s) through secure messaging, phone consultation, or videoconference • Transmit comprehensive patient assessment data, digital images, radiographs, and clinical findings to supervising dentist for diagnosis and treatment planning • Obtain supervising dentist approval for treatment recommendations before communicating final plans to patients • Seek consultation from supervising dentist regarding complex cases, medically compromised patients, or findings outside standard assessment protocols • Comply with all state-specific supervision requirements including chart review, treatment plan approval, and documentation standards • Ensure all teledentistry patient encounters comply with supervising dentist-approved protocols and clinical guidelines • Document all consultations with supervising dentist including date, time, nature of consultation, and clinical decisions made • Maintain professional relationship with supervising dentist through regular case discussions, quality review, and continuous improvement feedback Interprofessional Collaboration with Medical Practitioners • Participate in interprofessional care coordination between teledentistry and medical practitioners when indicated • Identify and communicate oral-systemic health connections relevant to patients' medical conditions (diabetes, hypertension, cardiovascular disease, etc.) • Coordinate care with physicians, nurse practitioners, and other medical professionals when oral health impacts medical management • Utilize integrated electronic health records for seamless information sharing with medical team members • Refer patients to medical practitioners when dental findings suggest need for medical evaluation or follow-up • Receive referrals from medical practitioners for dental evaluation of conditions with oral-systemic implications • Participate in interdisciplinary case conferences regarding complex patient presentations • Maintain awareness of patients' medical conditions, medications, and medical history impacting dental care planning • Support chronic disease management through oral health interventions and patient education Digital Platform & Technology Proficiency • Utilize GoTo Telemed secure video conferencing platform proficiently for all patient consultations • Access and document patient information accurately in integrated Electronic Health Record (EHR) system • Operate intraoral camera equipment to capture high-quality digital images for clinical assessment • Understand and comply with Electronic Data Interchange (EDI) standards for claims submission and insurance verification • Maintain competency with secure messaging system for patient and provider communication • Use appointment scheduling and patient management features within GoTo Telemed platform • Troubleshoot basic technical issues independently; escalate complex technical problems to dedicated platform support team • Complete all mandatory HIPAA security and privacy training prior to patient contact • Maintain awareness of telehealth-specific documentation requirements and billing code standards (D9995, D9996) • Protect patient privacy and maintain confidentiality at all times during digital interactions Administrative & Business Responsibilities • Submit accurate, timely documentation of all patient encounters for billing and compliance purposes • Coordinate appointment scheduling and patient communication through GoTo Telemed platform • Respond promptly to patient inquiries and follow-up requests • Communicate availability and scheduling changes proactively to GoTo Telemed operations team • Maintain organized records of patient consultations, assessments, and treatment recommendations • Comply with all contract terms, compensation arrangements, and billing requirements • Maintain proper business records as 1099 independent contractor • Respond to credentialing verification inquiries from insurance companies and regulatory agencies • Cooperate with quality assurance audits, chart reviews, and compliance monitoring activities • Provide feedback regarding patient flow, scheduling efficiency, and platform functionality Professional Development & Quality Assurance • Complete comprehensive initial training program covering teledentistry platforms, protocols, clinical guidelines, and compliance requirements • Maintain current, unrestricted RDH licensure in all states where patient care is delivered • Maintain current CPR/BLS certification • Participate in ongoing competency assessments and quality improvement initiatives • Engage in continuing education per state dental board requirements and professional standards • Participate in peer review and quality improvement processes as scheduled • Report clinical or technical issues impacting patient safety immediately to supervising dentist and GoTo Telemed management • Stay current with evidence-based teledentistry practices and evolving regulations • Pursue expanded function certification opportunities where applicable (SDF, fluoride varnish, sealants, etc.) Requirements Education & Licensure (Non-Negotiable) • Graduation from an accredited Dental Hygiene Program (Associate degree minimum; Bachelor's degree preferred) • Current, active Registered Dental Hygienist (RDH) license in at least one U.S. state • Unrestricted RDH license with no disciplinary history, sanctions, or board actions • Current CPR/BLS (Basic Life Support) certification or ability to obtain within 30 days of hire • Clean background check with no criminal convictions or pending charges • Ability to obtain multi-state RDH licensure (via Dentist and Dental Hygienist Licensure Compact or individual state licensure) Clinical Experience • Minimum 2 years of clinical dental hygiene practice experience in direct patient care setting • Demonstrated competency in dental hygiene assessment, patient education, and preventive care delivery • Experience with digital imaging, intraoral cameras, and electronic health records preferred • Prior teledentistry or telehealth experience preferred but not required • Experience in preventive dentistry, patient education, and health coaching • Evidence of ability to work independently and make appropriate clinical decisions within scope of practice Technical & Compliance Requirements • Proficiency with video conferencing technology and digital platforms • Understanding of HIPAA Privacy Rule, Security Rule, and Breach Notification requirements • Familiarity with Electronic Health Records (EHR) systems and basic EMR navigation • Reliable, high-speed internet connection (minimum 15 Mbps upload/download speeds recommended for HD video) • Access to private, secure workspace free from patient confidentiality breaches • Backup internet connection or mobile hotspot capability recommended • Competency with email, scheduling systems, and digital documentation • Ability to operate or quickly learn to use intraoral camera equipment • Understanding of EDI standards and dental billing basics Professional Requirements • Valid professional liability/malpractice insurance (contractor responsible; GoTo Telemed offers optional coverage with preferred rates and group discounts) • Commitment to continuous compliance monitoring and quality improvement • Professional references available from prior employers or supervising dentists • Demonstrated reliability and professional responsibility • Willingness to participate in teledentistry-specific training and competency assessment • Agreement to maintain confidentiality and comply with all HIPAA requirements Communication & Patient Care Skills • Excellent verbal and written communication abilities • Ability to clearly explain complex dental information to diverse patient populations • Strong listening and empathy skills for patient-centered care delivery • Professional demeanor and positive patient rapport-building abilities • Ability to work independently while maintaining collaborative relationships with supervising dentist • Responsive to patient questions, concerns, and follow-up requests • Strong time management and organizational skills • Adaptability to diverse patient populations and clinical scenarios • Ability to follow protocols precisely while exercising clinical judgment Preferred Qualifications • Prior teledentistry or remote patient care experience (1+ years) • Multi-state RDH licensure capability (Dentist and Dental Hygienist Licensure Compact preferred) • Bachelor of Science in Dental Hygiene degree • Expanded function certification (SDF application, fluoride varnish, sealant application, etc.) • Community health or public health dental hygiene background • Experience in school-based or community dental programs • Bilingual or multilingual capabilities • Experience with specific EHR platforms (Dentrix, Eaglesoft, Open Dental, Curve Dental) • Advanced certification in oral health education or prevention • Experience working with medically complex or underserved populations • Knowledge of medical-dental collaboration and oral-systemic health concepts • Prior experience with dental billing codes and insurance verification Benefits Professional Liability Insurance Program • Discounted group malpractice insurance rates available (you responsible for premium) • Subsidized rates negotiated with dental-specific carriers • Coverage tailored for teledentistry RDH scope of practice • Optional enrollment at discounted rates vs. individual policies Platform & Technology Infrastructure • Complete HIPAA-compliant teledentistry platform access provided at no cost • Secure video conferencing system with 99.9% uptime guarantee • Integrated Electronic Health Record (EHR) system with patient history, imaging, and treatment documentation • Intraoral camera and digital imaging integration • Appointment scheduling and patient management system • Secure messaging system for patient communication • Encrypted data storage and backup systems Credentialing & Compliance Support • Comprehensive insurance network credentialing across major dental plans • RDH license verification with state dental boards • Background check processing • Supervised practice credentialing with assigned supervising dentist(s) • Ongoing license monitoring and renewal reminders • Regulatory compliance documentation and templates • CDT code and billing code guidance Billing & Payment Services • Professional dental billing services with insurance expertise • Claim submission to all major payers (private, Medicaid, Medicare) • Electronic Data Interchange (EDI) integration for claims processing • Insurance eligibility verification prior to patient consultations • Explanation of Benefits (EOB) management • Claim denial response and appeal support • Patient payment processing and collections support • Detailed encounter reporting and revenue tracking • Dedicated billing team available during business hours Patient Management & Support • Approximately 200 average monthly network patients assigned to your profile • Appointment scheduling coordination and patient reminders • New patient intake processing and verification • Patient communication support via secure platform • Treatment plan delivery and patient engagement Training & Professional Development • Comprehensive onboarding program covering: • GoTo Telemed platform orientation and hands-on training • HIPAA compliance and security training • Teledentistry-specific clinical guidelines and protocols • Supervising dentist introduction and collaboration framework • Digital imaging and intraoral camera operation • EHR system navigation and documentation standards • Insurance billing, codes (D9995, D9996), and claims submission • Patient communication strategies for virtual care • Troubleshooting and technical support procedures • Competency assessment upon training completion • Ongoing continuing education opportunities and resources • Access to teledentistry webinars and training updates • Mentorship and quality improvement feedback Supervising Dentist Network • Access to network of licensed, credentialed supervising dentists • Supervising dentist assignment based on state regulations and patient needs • Dentist availability for real-time consultation via phone, secure messaging, or videoconference • Support for state-specific supervision requirements and compliance • Collaborative practice protocols and treatment plan approval systems • Emergency consultation availability Technical Support & Operations • 24/7 technical support team for platform and connectivity issues • Dedicated account manager for operational support • Regular platform updates and feature enhancements • Data security and HIPAA compliance oversight • Performance monitoring and quality assurance feedback • Scheduling support and patient flow optimization • Regular communication regarding system updates and changes Network & Collaboration Opportunities • Access to GoTo Telemed provider network for patient referrals • Visibility in patient directory and provider search • Collaboration with medical practitioners in interprofessional care model • Continuing education through network partnerships • Professional networking events and provider community PATIENT VOLUME & INCOME POTENTIAL Average Patient Assignment Network Patients Provided: • Approximately 200 average monthly network patients will be assigned to your profile • Patient volume ensures consistent consultation opportunities • Patient mix varies by geography, specialty focus, and practice setting • New patients sourced from GoTo Telemed's marketing and provider referral network Apply tot his job