Job Description
Join Our Team as a Customer Support Specialist - Voice and Chat Operations
Are you a passionate and customer-focused individual with excellent communication skills? Do you thrive in fast-paced environments and have a knack for problem-solving? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a talented Customer Support Specialist to join our dynamic team. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences through voice and chat interactions.
About Us
Creatunity LLC is a innovative marketing agency and e-commerce company dedicated to providing top-notch services to our clients. We value a culture of excellence, collaboration, and continuous learning. Our team is comprised of passionate individuals who share a common goal of delivering outstanding customer experiences. We are committed to fostering a work environment that is inclusive, supportive, and empowering.
Job Summary
We are looking for a highly skilled Customer Support Specialist to handle voice and chat interactions with our customers. As a Customer Support Specialist, you will be responsible for responding to customer inquiries, resolving technical issues, and providing exceptional customer service. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
- Customer Interactions: Respond to customer inquiries and complaints via voice calls and/or chat in a timely, courteous, and professional manner.
- Troubleshooting: Troubleshoot technical issues and escalate complex problems to the appropriate department.
- Record Keeping: Maintain accurate records of all client interactions and transactions.
- Collaboration: Collaborate with the customer support team to ensure timely and efficient issue resolution.
- Continuous Improvement: Identify opportunities to improve the customer experience and communicate these to the team.
- Performance Metrics: Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements
Essential Qualifications:
- Language Skills: Native Speaker level proficiency in Filipino and English.
- Education: Bachelor's degree in a related field (e.g., business, marketing, communication).
- Experience: 2+ years of experience in a customer support role.
- Communication Skills: Excellent communication skills, both written and verbal.
- Problem-Solving Skills: Strong problem-solving skills and attention to detail.
- Technical Skills: Experience using customer support software (e.g., Gorgias, etc.).
Preferred Qualifications:
- Experience in a fast-paced environment: Previous experience working in a fast-paced environment with multiple priorities and deadlines.
- Familiarity with marketing and e-commerce: Familiarity with marketing and e-commerce principles and practices.
- Certifications: Relevant certifications, such as customer service or technical support certifications.
What We Offer
Compensation and Benefits:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Independent Contractor Agreement: Opportunity to work as an independent contractor with a flexible work arrangement.
- Performance Bonuses: Quarterly and monthly performance bonuses to recognize your achievements.
- Health Insurance Reimbursement: Health insurance reimbursement to support your well-being.
- WFH Upgrade Allowance: Work-from-home upgrade allowance to support your remote work setup.
- Paid Time-Off: 15 days of paid time-off to recharge and relax.
- Company-Wide Holidays: 6 company-wide holidays to celebrate with your colleagues.
- Country Holidays: 6 country holidays to observe and participate in.
Work Environment and Culture:
- Remote Work: 100% remote work opportunity with a flexible schedule.
- Work Hours: 9 AM - 5 PM CST, Monday to Friday.
- Collaborative Culture: Collaborative and supportive team culture that values continuous learning and growth.
- Professional Development: Opportunities for professional development and growth within the company.
Why Join Us?
At Creatunity LLC, we value our employees and strive to create a work environment that is inclusive, supportive, and empowering. As a Customer Support Specialist, you will have the opportunity to:
- Make a Difference: Make a positive impact on our customers' experiences and contribute to our company's success.
- Grow and Develop: Grow and develop your skills and expertise in a dynamic and supportive environment.
- Work with a Great Team: Work with a talented and passionate team that shares your values and goals.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:
Apply Now
Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. We look forward to hearing from you!
Apply Now