Job Description
As a Customer Support Agent with English and Chinese, you will provide support and answer inquiries for Live Players, gather relevant data, and offer personalized solutions. You will work in a fast-paced environment, dealing with constant change and requiring a high level of fluency in written and spoken Chinese and English.
Requirements
- High level of fluency in written and spoken Chinese.
- High level of fluency in written and spoken English.
- Excellent written and verbal communication skills.
- At least 1 year of working experience in customer service, player support, or contact center.
- Hands-on experience with contact center processes, tools, and multilingual support.
- Innovative and passionate about delivering the best user experiences possible.
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
Benefits
- A fun and dynamic industry where you can make a difference.
- Professional and friendly work environment.
- Awesome and talented colleagues.
- Support from all your teammates.
- Access to training and learning programs.
Originally posted on Himalayas
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