Job Description
Qualified candidates please reply to [email protected]
SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.
Requirements include:
Β 2 yearsΒ experience working in the media or in technology industry
Β Undergraduate degree
Β Strong written and verbal communications skills
Β Strong organizational skills and attention to detail
Β Basic understanding of HTML and XML a plus
Β Interest in media, a must
Responsibilities
Β Manage customer deployment process
Β Attend and eventually lead organizational meeting with customers
Β Work with development to create initial version of implementation
Β Collect comments from customer and work with development to make changes
Β Work with customer and platform with approval issues
Β Post deployment proactively engage with customers to review results
Β Use data driven methodology to improve customer success
Β Introduce customers to new opportunities for further success
Β Work from anywhere with a slight preference for the Eastern Time Zone
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