Customer Success Manager – Healthcare Compliance Software

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Job Overview
We are looking for a proactive and strategic Customer Success Manager (CSM) to foster strong relationships with our clients and ensure they maximize the value of our healthcare compliance software. The CSM will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing success. The ideal candidate has experience in customer relationship management, a deep understanding of healthcare compliance, and a passion for driving customer satisfaction and retention.

Develop and nurture strategic relationships with healthcare clients, acting as their trusted advisor for compliance software solutions
Onboard new clients seamlessly by guiding them through implementation processes and training sessions
Manage ongoing customer accounts by providing proactive support, troubleshooting issues, and ensuring renewal and expansion opportunities
Collaborate with cross-functional teams—including sales, product development, and technical support—to deliver tailored solutions that meet client needs
Utilize Salesforce and other CRM tools to track customer interactions, analyze account health metrics, and identify growth opportunities
Conduct regular business reviews with clients to assess satisfaction levels and identify areas for additional value delivery
Lead project management efforts for client onboarding, upgrades, or custom integrations to ensure timely delivery and high-quality outcomes
Stay up-to-date on healthcare compliance regulations (e.g., HIPAA, OSHA, CMS) to provide informed support
Develop and contribute to customer success resources such as webinars, guides, and FAQs

3+ years in a customer success, account management, or related role, preferably in healthcare or SaaS.
Proven experience in project management within SaaS environments, preferably in healthcare or financial services sectors
Familiarity with Salesforce or similar CRM platforms for managing customer data and tracking engagement activities
Excellent communication skills—both written and verbal—that enable clear articulation of complex technical concepts to diverse audiences
Analytical skills to interpret customer data, usage patterns, and compliance metrics for strategic decision-making
Familiarity with healthcare compliance frameworks (HIPAA, OSHA, CMS, Joint Commission)

Join us to make a meaningful impact by helping healthcare organizations stay compliant while delivering exceptional service. Bring your energy, expertise, and passion for customer success to an environment where innovation meets purpose!

Pay: $55,000.00 - $65,000.00 per year