Job Description
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at HSN. As a remote team member, you will have the opportunity to work from home and provide exceptional service to our customers via inbound calls. If you are a motivated and enthusiastic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Answer inbound customer calls and provide personalized support to customers
- Troubleshoot and resolve customer complaints in a timely and professional manner
- Work in a fast-paced environment and handle a high volume of customer inquiries
- Report to an assigned Supervisor and work a set schedule and structured day
- Opportunity for advancement across the entire Qurate network
What We Offer:
- Competitive salary starting at $15.00/hour
- Automatic pay increases every 6 months for 2 years
- Pay for Performance incentive paid out monthly to eligible team members
- Opportunity to work in a virtual environment and develop your skills
- Flexible scheduling and remote work opportunity
Requirements:
- Fluent in English and Spanish (bilingual opportunity available)
- High-speed internet connection and a self-provided computer or laptop (Microsoft Operating System, not older than 3 years)
- Headset compatible with HSN specifications
- Available to work weekends, holidays, and additional hours as required
- Reside in Florida, Tennessee, or Virginia
Training and Development:
- Paid training period with required attendance and participation
- Orientation and training will begin on Monday for six weeks, Monday-Friday 9:00 am-5:30 pm ET
About Us:
Qurate Retail Group is a family of six leading retail brands, including HSN, QVC, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are committed to providing a more human way to shop and offer a unique shopping experience to our customers. Join our team and be part of a diverse and inspired group of individuals who are passionate about delivering exceptional customer service.
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Apply Now