Job Description
About the position
The Customer Service Banking Specialist at Teleperformance is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication in a dynamic environment, contributing to the overall customer experience and satisfaction.
Responsibilities
Ā Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
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Ā Calmly attempt to resolve and de-escalate any issues.
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Ā Escalate interactions when necessary and appropriate.
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Ā Respond to requests for assistance and/or possible processing payments.
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Ā Track all call-related information for auditing and reporting purposes.
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Ā Provide feedback on call issues.
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Ā Upsell if required.
Requirements
Ā High School Diploma or equivalent.
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Ā Banking Experience.
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Ā 18 years of age or older.
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Ā Proven call center experience.
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Ā Typing speed of 25 WPM.
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Ā Proficient in PC operation and navigation.
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Ā Entry-level network troubleshooting skills.
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Ā Ability to set up home Wi-Fi network.
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Ā Ability to set up and configure a router or switch.
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Ā Core proficiency with a laptop or desktop computer.
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Ā Able to work independently.
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Ā Excellent communication skills, both oral and written.
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Ā Ability to work in a constantly changing and fast-paced environment.
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Ā Ability to stay composed and objective.
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Ā Strong listening skills.
Nice-to-haves
Benefits
Ā Paid Training
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Ā Full Benefits (Medical, Dental, Vision, 401k and more)
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Ā Paid Time Off
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Ā Employee wellness and engagement programs
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