Job Description
Position Title: Customer Support Representative
Location: Remote
Anticipated Start Date: 09-01-2024...
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Plus Months (Contract)
Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [REMOTE]
Pay Range: $15/hr to $16/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
3 weeks of training will be involved for this role, it is mandatory, and attendance is required every day throughout the entire training period; no absences will be permitted.
Candidates should be comfortable working Alaska Standard Time hours. (8 AM to 5 PM Alaska Standard Time = 12 PM/01 PM EST to 09 PM/10 PM EST )
BR: Eric is working with Manager, will update you all once we receive it
Job Summary:
As a Customer Support Representative, you will be the first point of contact for customers. clients, and stakeholders seeking assistance with Medicare, medical, or healthcare-related inquiries. You will provide exceptional service by addressing questions, resolving issues, and guiding individuals through complex healthcare processes.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat regarding Medicare benefits, medical services, and healthcare plans.
Experience with Medical or Medicaid is a valuable asset and preferred but not required.
Provide accurate information about coverage options, benefits, eligibility, and claims processes.
Assist customers in understanding and navigating the healthcare system, including Medicare enrollment, renewals, and appeals.
Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
Maintain detailed records of interactions, transactions, and follow-ups using company CRM systems.
Collaborate with internal teams, such as billing, care management, and insurance departments, to resolve customer concerns and provide seamless service.
Stay up-to-date with changes in healthcare regulations, Medicare policies, and company procedures to offer accurate guidance.
Educate customers on preventive care services, wellness programs, and additional resources available to them.
Participate in ongoing training and development to enhance knowledge and skills related to healthcare and customer service.
Qualifications:
High school diploma or equivalent; Associates or Bachelors degree in healthcare administration, business, or a related field is preferred.
Previous experience in customer support, particularly in the healthcare or insurance industry, is highly desirable.
Strong understanding of Medicare, medical insurance, and healthcare processes is a plus.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism.
Proficiency in using customer support software and CRM systems.
Empathy, patience, and a customer-focused attitude.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Customer Service/ Call Center/ Medical/ Medicaid
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Work from home
Shift:
8 hour shift
Location:
Alaska (Required)
Work Location: Remote
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