Job Description
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Workwarp! As a Customer Service Submission Specialist, you will play a critical role in supporting customers in the firearms industry, ensuring accuracy and completeness of customer paperwork, and providing a seamless experience. If you have a passion for delivering exceptional customer service, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Conduct outbound calls to customers to validate and review paperwork, and submit accurate paperwork for further review.
- Update and maintain customer account information, ensuring all records are current and accurate.
- Identify and resolve document issues, determine root causes of problems, and provide solutions.
- Expedite corrections or adjustments, rebook appointments if needed, and ensure prompt and reliable service to all customers.
- Multitask efficiently, managing multiple tasks such as typing, data validation, and customer interaction simultaneously.
Requirements:
- 1 year of customer service or customer support experience.
- 1 year of previous call center or office background experience.
- Technical savvy, with ability to toggle between multiple programs and dual monitors.
- Previous remote work experience a plus.
- Quick learner, able to work independently, and type 35 words per minute accurately.
- Strong phone and verbal communication skills, active listening, and excellent attention to detail and accuracy.
- Ability to handle demanding customers while remaining calm and professional.
What We Offer:
- Competitive salary: $14.50/hour, plus shift differential and possible increase after 90 days.
- Full-time position, 40 hours per week, with set shifts from 8:30am-5:00pm (CST), Monday-Friday.
- Paid training: 1 week in length, from 8:00am-5:00pm (CST), Monday-Friday.
How to Apply:
Don't miss this opportunity to join our team and become a vital part of our success story! Apply Now
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