Job Description
Description:
Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Requirements:
Previous 1 year customer service or customer support experience preferred
Previous 1 year call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Benefits:
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid Training - typically 3 days in length from 9:00am-6:00pm (EST)
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