Job Description
Teriyaki Madness | Fresh Asian Grill Ready to fuel the growth of America's fastest-growing teriyaki brand? Join Teriyaki Madness as a Corporate Trainer and become the driving force behind our explosive expansion! With 190+ locations nationwide and aggressive growth plans, we're seeking dynamic restaurant professionals to train, mentor, and elevate our franchisees and their teams to new heights of success. What Makes This Role Special As a Corporate Trainer with Teriyaki Madness, you'll be more than just a trainer – you'll be a customer experience architect, traveling across the country to transform how our teams connect with customers and build lasting partnerships with our franchise community. Every day brings new challenges, new locations, and new opportunities to make a direct impact on the memorable experiences we create for thousands of customers nationwide. Your Mission Customer Experience Leadership & Training Excellence · Champion customer-first mindset across all franchise locations, ensuring every interaction reflects our commitment to hospitality · Deliver world-class customer service training that transforms good service into unforgettable experiences · Empower franchisees with proven strategies for building customer loyalty, handling feedback gracefully, and creating a welcoming atmosphere · Train teams on active listening, order customization, and exceeding customer expectations at every touchpoint · Master trainer for all customer-facing positions and kitchen operations that directly impact customer satisfaction Operational Excellence & Customer-Centric Business Optimization · Conduct comprehensive training on balancing operational efficiency with personalized customer care · Teach teams to anticipate customer needs and create seamless, friendly service experiences · Ensure pristine facility standards that make customers feel valued and welcome · Optimize service speed without sacrificing the personal touch that keeps customers coming back · Provide hands-on coaching during peak service times to model exceptional customer engagement Strategic Partnership & Customer-Focused Problem-Solving · Serve as the vital link between franchisees and corporate headquarters on customer experience initiatives · Address customer service challenges with creative solutions that strengthen brand loyalty · Build and maintain strong relationships with franchisees, managing partners, and vendor partners focused on enhancing the customer journey · Analyze customer feedback and service metrics to drive continuous improvement · Provide crucial support for grand openings, ensuring new locations launch with outstanding customer service standards What We're Looking For Experience That Counts · Proven restaurant experience with deep understanding of customer service excellence in both front-of-house and back-of-house operations · Leadership background with demonstrated success in developing customer-focused teams · Track record of improving customer satisfaction scores and building repeat business · New restaurant opening experience highly valued, especially customer service protocol implementation · Experience handling customer concerns and turning challenging situations into positive outcomes Personal Qualities We Value · Customer service champion who genuinely loves creating positive experiences for others · Natural relationship builder with an infectious positive attitude and empathetic communication style · Active listener who can read customer needs and teach others to do the same · Self-motivated problem solver who thrives on turning service challenges into success stories · Communication excellence with strong prioritization and organizational skills · Detail-oriented mindset focused on the small touches that make customers feel special · Travel enthusiast comfortable with up to 75% travel throughout the year What's In It For You Competitive Travel Benefits Package · $50 daily per diem for all travel assignments · Hotel loyalty points and elite status to enhance your travel experience · Airline loyalty points and status for seamless nationwide travel · Opportunity to explore diverse markets while building your career Professional Growth Opportunities · Direct impact on customer experience across a rapidly expanding national brand · Extensive exposure to various market conditions and diverse customer communities · Leadership development through franchisee mentorship and customer service excellence training · Network building across the restaurant and franchise industry · Pride in knowing your work directly impacts thousands of daily customer interactions Ready to Join the Teriyaki Madness Family? If you're passionate about creating exceptional customer experiences, energized by travel, and ready to play a pivotal role in making Teriyaki Madness the most customer-loved teriyaki brand in America, we want to hear from you. This isn't just a job – it's your chance to help shape how millions of customers experience fresh Asian dining across the country. Apply today and become part of the Madness! Teriyaki Madness is an equal opportunity employer committed to creating an inclusive environment for all team members. Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Education: • High school or equivalent (Required) Experience: • Restaurant: 3 years (Preferred) • Restaurant Training : 1 year (Preferred) Language: • Spanish (Preferred) Location: • United States (Required) Willingness to travel: • 75% (Required) Work Location: On the road Apply tot his job