Job Description
Customer Service Engineer
(Contingent Upon Award)
Who are we?
Dynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business based in the Washington, D.C. Metropolitan area providing management consulting services to federal agencies and organizations supporting the public sector. DIS offers exceptional client services in the areas of Strategic Communications and Integrated Marketing (SCIM), Information Technology (IT), and Enterprise Optimization (EO).
Most Importantly!
At DIS, we are team oriented, continuous learners, hard-working, creative thinkers, and most of all 'kind people. We are a different kind of company with a truly unique culture; we celebrate people in all forms; one that values our employees and shares a mutual devotion to serving our clients with the highest forms of integrity.
Dynamic Integrated Services (DIS) is seeking a highly skilled Dynamics D365 Tier 2 Customer Service Engineer / System Administrator to join our team. The ideal candidate will be responsible for providing advanced support and resolution to end-users of the Dynamics 365 platform. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical team members.
Key Responsibilities:
- Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary.
- Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations.
- Develop and maintain documentation for support processes, procedures, and solutions.
- Stay up-to-date with the latest features, updates, and best practices related to Dynamics 365.
Task Description: The Customer Service Engineer will provide administration, configuration, and diagnostics in Dynamics 365 in support of the Veterans Affairs (VA) enterprise.
Qualified candidates should meet the requirements and qualifications below.
Requirements:
- Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
- Strong understanding of Dynamics 365 Customer Service (CRM)
- Proficiency in troubleshooting and resolving Dynamics 365-related issues.
- Experience with Dynamics 365 configuration, customization, and integration.
- Excellent analytical and problem-solving skills.
- Experience with ITIL processes and practices and the ServiceNow service management tool
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
- Bachelor's Degree in computer science, information technology, or a related field plus 2 years experience, 8 years of additional relevant experience may be substituted for education
- Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
Preferred Qualifications:
- Microsoft Dynamics 365 certification.
- Experience in a fast-paced, customer-oriented environment.
Nice to have skills:
- Microsoft Azure and Power Platform knowledge is advantageous.
- Experience with monitoring tools like Dynatrace and Application Insights is a plus.
Physical and Cognitive Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Physical
- Frequently required to sit and work at a desk/computer for extended periods of time of up to 8 hours a day.
- While performing the responsibilities of the job, the employee is required to talk and hear.
- Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment.
- Vision abilities required by this job include close vision.
Cognitive
- Ability to learn new tasks.
- Ability to maintain focus and complete tasks independently.
- Ability to remember processes.
- Ability to complete tasks in situations that have a speed or productivity quota.
Salary is commensurate with experience.
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*Dynamic Integrated Services is an Equal Opportunity Employer which is committed to a diverse workforce and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment may request such accommodation(s) by contacting DIS Recruiting.
--*Dynamic Integrated Services participates in E-Verify, and if hired, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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