Job Description
Customer Service Department Manager
Pay from $85,000 to $100,000 per year
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
- Position Responsibilities
- Train Team Leads to provide top-notch customer service and build a positive team environment.
- Manage the daily activities of various Customer Service departments.
- Partner with other Managers and with Team Leads to enhance team performance.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
- Minimum Requirements
- Bachelor’s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
- Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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