Job Description
- *Join arenaflex, a leading global designer, manufacturer, and distributor of high-performance doors and windows, as we seek a highly skilled and motivated Customer Service Assistant to join our team. As a Customer Service Assistant, you will play a critical role in providing exceptional customer service, processing credits and debits, and maintaining accurate financial records. This is a remote opportunity with a competitive salary and comprehensive benefits package.** **About arenaflex** arenaflex is a dynamic and innovative company that has been a leader in the design, manufacturing, and distribution of high-performance doors and windows for over two decades. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. We are proud to offer a collaborative and dynamic work environment that fosters growth, learning, and success. **Key Responsibilities** As a Customer Service Assistant at arenaflex, you will be responsible for: * Reviewing and maintaining bills of materials in the system to ensure accuracy and efficiency * Responding to incoming calls from customers and vendors in a timely and professional manner, providing exceptional customer service and resolving issues promptly * Performing month-end processing and processing credits and debits with precision and attention to detail * Maintaining accurate and up-to-date vendor files and contact information to ensure seamless communication and collaboration * Developing and implementing a system of financial recordkeeping, including issuing receipts and recording payments, to ensure transparency and accountability * Demonstrating excellent communication skills, including helpfulness and patience when interacting with vendors, customers, and colleagues * Adhering to established company safety policies and procedures to ensure a safe and healthy work environment * Collaborating with Production Supervisors and co-workers to achieve common goals and drive business success * Performing administrative functions, such as electronic and physical filing, scanning, and organizing documents, to maintain a organized and efficient workspace * Maintaining electronic documents, including spreadsheets and other office files, to ensure easy access and retrieval * Entering receivers into the ERP software and maintaining accurate inventory levels to ensure efficient supply chain management * Assisting other departments with administrative tasks as needed to support business operations and growth **Requirements** To be successful as a Customer Service Assistant at arenaflex, you will need: * A high school diploma or equivalent; an associate's degree is preferred * 1 year of administrative assistant experience; experience in a manufacturing or warehouse environment is a plus * Proficiency in Microsoft Office Suite, with advanced Excel skills to analyze and interpret data * Experience with SharePoint and Salesforce is a plus, but not required * Strong organizational skills and attention to detail to maintain accurate records and ensure efficient processes * Excellent communication and customer service skills to interact with vendors, customers, and colleagues * Ability to work in a fast-paced environment and adapt to changing priorities to meet business needs * Reliable transportation and punctuality to ensure timely attendance and participation * Ability to work overtime as needed to support business operations and growth **What We Offer** As a Customer Service Assistant at arenaflex, you will enjoy: * A competitive salary that reflects your skills and experience * A comprehensive benefits package, including medical, dental, and generous leave policies to support your well-being and work-life balance * The opportunity to work with a leading global designer, manufacturer, and distributor of high-performance doors and windows, with a reputation for excellence and innovation * A collaborative and dynamic work environment that fosters growth, learning, and success * Professional development and growth opportunities to advance your career and skills * A remote work arrangement that offers flexibility and autonomy to work from home or a designated remote location **How to Apply** If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. We look forward to hearing from you! Apply for this job Apply for this job