Job Description
About Shoppop: Shoppop, an Amazon company, is a leading online destination for women's fashion, offering a curated selection of clothing and accessories from renowned and emerging designers. We provide a global shopping experience with fast, free international shipping to 165 countries.
The Opportunity: We are seeking a motivated and customer-focused individual to join our remote Customer Care team. As a Customer Care Specialist, you will be the voice of Shoppop, assisting customers with pre- and post-order inquiries, ensuring a positive shopping experience, and contributing to our team's success.
Compensation & Schedule: This is a full-time, direct hire position offering a competitive hourly rate of $19.00. Our call center is open daily from 7 am to 9 pm, and flexibility to work various shifts, including nights, weekends, and holidays, is required. Compensation is based on market location and may include additional benefits such as equity, sign-on payments, and other perks.
Responsibilities:
- Respond to customer inquiries via phone, email, and online chat regarding fit, fashion trends, product availability, and promotions.
- Guide customers through the online ordering process.
- Resolve post-order inquiries related to delivery, billing, and shipping.
- Utilize software tools to efficiently address customer concerns.
- Assist customers with both domestic and international issues by coordinating with shipping contractors.
Qualifications:
- High school diploma or equivalent.
- Two or more years of experience in retail, service, or customer service.
- Proficient in basic math and able to calculate refunds and discounts.
- Exceptional communication skills (written and verbal) with a strong ability to listen and interpret customer needs.
- Excellent organizational, time-management, and prioritization skills.
- Flexibility to work a full-time schedule, including shifts on weekends and evenings.
- Detail-oriented with a high level of accuracy.
- Experience working under pressure in a high-volume environment.
- Working knowledge of MS Office Suite and Internet Explorer.
Preferred Qualifications: Fluency in English, Spanish, Japanese, Korean, or Russian.
We encourage applications from individuals who demonstrate a strong work ethic and a willingness to learn.
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