Job Description
Job Summary
- Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services.Key Responsibilities
- * Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business.
- * Build and maintain strong relationships with decision-makers to drive adoption and satisfaction.
- * Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems.
- * Identify new opportunities for customer growth and work cross-functionally to implement solutions.
- * Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services.
- * Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth.
- Required Skills and Qualifications
- * Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- * Proven experience in a customer-facing role, preferably in B2B sales or account management.
- * Strong communication and negotiation skills.
- * Proficiency in CRM tools such as Salesforce.
- * Analytical mindset with the ability to interpret customer data and derive actionable insights.
- * Knowledge of e-commerce and procurement systems is a plus.
- Experience
- * Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors.
- * Prior experience working with B2B services is advantageous.
- Working Hours
- * Full-time position with flexible working hours to accommodate customer needs.
- * Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location).
- Knowledge, Skills, and Abilities
- * Customer-oriented with a commitment to providing exceptional service.
- * Ability to work independently and manage multiple priorities effectively.
- * Strong problem-solving skills and the ability to adapt to evolving customer requirements.
- * Familiarity with commercial procurement practices and systems.
- Benefits
- * Competitive salary and performance-based incentives.
- * Comprehensive health, dental, and vision insurance.
- * 401(k) retirement plan with company match.
- * Generous paid time off, including holidays and personal days.
- * Professional development programs and tuition reimbursement.
- * Employee discounts on Amazon products and services.
- Why Join Amazon Business?
- * Be a part of a global organization that pioneers in e-commerce and technology.
- * Work with diverse teams and contribute to innovations that impact millions of businesses worldwide.
- * Enjoy a collaborative and inclusive work culture.
- * Access opportunities for career growth and skill development.
- How to Apply
Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role.
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