CSR with Data Entry & Excel Expertise - Bilingual (English/Korean) in Fullerton, CA

Job title: CSR with Data Entry & Excel Expertise - Bilingual (English/Korean) in Fullerton, CA at Woongjin

Company: Woongjin

Job description: Company DescriptionFor More Open Positions Visit us at:

http://recruiting.woongjininc.com/Our MissionWOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.Job Description

• Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.


• Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.


• Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.


• Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.


• Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.


• Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.


• Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.


• Compliance: Ensure all shipment documentation follows company and regulatory requirements.

• Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.


• Technical Skills:

• Must have experience with Microsoft Outlook and Excel.


• Proficiency in data entry and logistics software (TMS, WMS, or similar systems).


• Communication: Excellent verbal and written communication skills.


• Attention to Detail: Strong accuracy in data entry and documentation.


• Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.


• Multitasking: Capability to handle multiple tasks in a fast-paced environment.


• Team Player: Works well with cross-functional teams and clients.

• Experience in freight forwarding, trucking, or 3PL logistics.


• Knowledge of shipping regulations and industry best practices.


• Bilingual (English & Spanish) is a plus.

Expected salary: $24 - 26 per hour

Location: Fullerton, CA

Job date: Thu, 01 May 2025 22:32:44 GMT

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