Job Description
Are you a highly motivated and results-oriented collections specialist looking for a rewarding remote opportunity? Join our dynamic team at Central Garden & Pet! As a Collections Specialist, you'll play a vital role in ensuring the timely collection of funds owed to the company, resolving customer billing issues, and contributing to our strong cash flow. This is a fantastic opportunity to make a significant impact while enjoying excellent benefits and a supportive work environment.
Key Responsibilities:
- Manage a high-volume portfolio of customer accounts, conducting phone calls and correspondence to collect delinquent balances.
- Investigate and resolve disputed or unauthorized customer deductions.
- Provide exceptional customer service while addressing collection inquiries and ensuring payment of past-due balances.
- Monitor the order release queue and proactively address any delays.
- Prepare and analyze monthly reports, participating in aging meetings to review portfolio status.
- Prepare final demand letters and negotiate payment plans with customers.
- Coordinate account placement with third-party collection agencies as needed.
- Generate monthly customer account statements.
- Process accounts receivable transactions, including debits, credits, and payments.
- Support internal and external audit requests.
- Maintain the integrity of customer accounts and ensure accurate reporting.
Qualifications:
- 3-5 years of experience in accounts receivable and collections (preferred).
- Self-starter with a proven ability to thrive in a fast-paced, deadline-driven environment.
- Strong analytical and problem-solving skills with a results-oriented mindset.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and a customer-focused approach.
- Exceptional attention to detail and organizational skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work independently and collaboratively within a team.
- Experience with SAP or mainframe systems (preferred).
- Basic understanding of internal controls and SOX requirements (preferred).
- Experience in the consumer products industry (preferred).
- Experience in a shared service environment (preferred).
Benefits:
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with company match and profit-sharing
- Paid vacation, holidays, and sick time
- Employee Assistance Program
- Pet, cell phone, and other discounts
- Education Assistance
- Referral Program
At Central Garden & Pet, we're committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage all qualified individuals to apply.
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Ready for an easy start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you!
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