Job Description
Job Description
Genesys Cloud CX Technology Consultants are responsible for providing technical expertise & leadership for technology solution implementations in the Contact Center space, specifically with the Genesys Cloud CX Platform. This includes leading client discovery sessions to solicit requirements, architecting solutions, creating & maintaining technical documentation, configuring the... platform, and providing knowledge transfer to clients and other team members.
Responsibilities / Job Duties
In this role the primary responsibilities include (but are not limited to):
ย Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of the Cloud platform.
ย Responsible for establishing and owning technical architectures and implementing new technologies.
ย Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
ย Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments).
ย Ability to prioritize issues effectively and meet tight deadlines when required.
ย Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
ย Maintains proficiency in Contact Center technology trends.
ย Ability to effectively work both independently and in a cross-functional team environment.
ย Able to serve as a technology lead on project teams.
ย Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
ย Ability to lead Knowledge Transfer sessions with both internal staff and clients.
Requirements
ย Bachelorยs degree in Engineering, Computer Science, or equivalent experience.
ย Minimum 3+ years technical, hands on experience with focus on the Genesys Cloud platform.
ย Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset.
ย Experienced with the design of CCaaS business processes (e.g., building Genesys Cloud CX call flows using Genesys Architect), routing, agent experience, call recording, etc. based on business requirements.
ย Ability to advise on business & operational best practices related to contact center migration to Genesys Cloud CX.
ย Familiarity with Network Load Balancing platforms (NLB, F5).
ย Familiarity with HA and DR strategies.
ย Demonstrated proficiency with Cloud technologies (Azure, AWS) strongly preferred.
ย Excellent written and verbal skills in English.
Job Type: Full-time
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
ย 401(k)
ย Dental insurance
ย Employee assistance program
ย Employee discount
ย Flexible schedule
ย Flexible spending account
ย Health insurance
ย Life insurance
ย Paid time off
ย Professional development assistance
ย Retirement plan
ย Vision insurance
Schedule:
ย Monday to Friday
Experience:
ย Genesys Cloud CX Platform: 1 year (Required)
Work Location: Remote
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