Job Description
About Stacked Commerce
Stacked Commerce is a full-stack U.S. market entry and growth partner for international consumer brands. We help European, UK, and global brands scale into the U.S. through Amazon, retail brokerage, fulfillment, and performance marketing.
We’ve driven over $200M+ in U.S. sales for our partners — and we’re growing aggressively.
We are hiring a high-performance Customer Success Manager to own client-facing Amazon relationships.
This is not an average 9–5 role. This is a growth seat inside a fast-moving company.
Role Overview
You will be the primary client-facing lead for Amazon accounts.
You will:
Lead performance calls
Deliver KPI & marketing reports
Translate performance data into clear strategic direction
Relay feedback to our internal Amazon & advertising team
Manage client expectations with confidence and authority
You are the bridge between our execution team and brand founders.
What We’re Looking For
This role requires:
Exceptional people skills
Elite communication ability (clear, persuasive, confident)
Charismatic presence on video calls
Strong executive-level composure
Ability to command a room while remaining strategic and solution-focused
Willingness to work ~60 hours per week in a high-performance environment
If you’re looking for balance and coasting, this isn’t it.
If you’re looking for growth, ownership, and real upside — keep reading.
Core Responsibilities
Client Leadership
Run weekly or bi-weekly performance calls
Present metrics including ROAS, TACOS, CVR, revenue, and ad spend
Proactively identify growth opportunities
Handle tough conversations confidently
Build long-term trust with founders and operators
Strategic Oversight (Not Ad Buying)
Oversee performance trends
Ensure KPIs are being pursued aggressively
Relay strategic direction to internal Amazon and PPC teams
Hold internal teams accountable for execution
Internal Alignment
Document and communicate action items
Ensure nothing falls through the cracks
Maintain clear performance dashboards and reporting cadence
Qualifications
2–5+ years experience in Amazon or e-commerce account management
Strong understanding of Amazon KPIs and marketplace dynamics
Experience presenting performance reports to clients
High emotional intelligence
Organized, disciplined, and detail-oriented
Comfortable managing multiple brands simultaneously
Bonus:
Agency experience
Experience working with international brands
Experience in high-growth environments
What Success Looks Like
Within 90 days:
Confidently leading client calls
Fully owning communication for 5–10 brands
Clear improvement in client retention and satisfaction
Proactively identifying growth levers before clients ask
Compensation
Competitive base salary
Performance-based bonus tied to retention and growth
Clear path toward Senior Account Director / Executive role
Culture Fit
We move fast.
We expect excellence.
We work hard.
We care about results.
This role is for someone ambitious who wants to grow with a scaling company and be surrounded by operators.
Apply Now
Apply Now