Job Description
The Instacart Care Social Media Team supports our customers, shoppers, retailers, and internal stakeholders through direct, scalable customer service best practices and technology. Elevate the brand and solve customer issues using critical thinking, effective communication, and social customer service best practices. Recognize and escalate high-profile customer issues. Create an exceptional, personalized service experience for users. Monitor and quickly respond to customers, shoppers, and other stakeholders across social media channels in the private space. Provide socially relevant, well written support to both shoppers, retailers and customers. Act with the customer in mind and advocate for the user community. Communicate effectively and exercise sound judgement when interacting with customers.
Instacart is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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