Job Description
Summary
We’re looking for a reliable, empathetic, and highly organized Call Center & Booking Agent to join our growing support team. You’ll be responsible for handling inbound and outbound calls, assisting customers with scheduling rides, booking Uber, door-through-door assisted rides and Wheelchair rides in our booking dashboard, answering questions, and resolving issues in a timely and professional manner.
Responsibilities:
- Handle inbound and outbound calls with professionalism and empathy
- Book rides for callers, including Uber, door-through-door assisted rides, and wheelchair-accessible transportation
- Provide ride-related support, such as ETA updates and driver information
- Troubleshoot basic issues for riders attempting to book via text
- Assist with general inquiries and ride scheduling
- Accurately document call outcomes and customer interactions
- Follow scripts and workflows while using sound judgment when needed
- Escalate complex issues to the appropriate internal teams
- Consistently meet or exceed weekly productivity and quality standards
Requirements:
- 1+ years of call center or phone support experience
- Fluent in English (verbal and written), Spanish is a plus
- Strong communication and problem-solving skills
- Reliable internet connection and quiet work environment
- Ability to learn and follow scripts, systems, and procedures
- Experience using tools like Zendesk, or similar is a plus
- Experience dispatching or booking rides is a plus
- Healthcare, transportation, or tech support experience is a bonus
Hours & Availability:
- 6 or 8 hour shifts ranging from 8 AM PST to 5 PM PST, 4 days a week
- Looking for someone who can commit to 30-40 hours per week for 1-3 months
- Weekend shift may be requested
What We Offer:
- Training provided
- Supportive, remote-first team culture
Apply Now
Apply Now