Job Description
About the position
- Responsibilities
- Monitor and assist with management of customer technician routes
- Maintain ongoing communication with technicians
- Complete pre-calls to customers
- Conduct post-installation surveys
- Verify integrity of ICOMS accounts against work orders
- Execute significant projects to support the internal and external customer base
- Generate, process, and track system work orders
- Assist and resolve a wide variety of internal customer requests, inquiries, and complaints
- Requirements
- 2+ years of customer service experience required, preferably in a call center environment
- High school diploma or equivalent
- Effective communication skills (verbal and written)
- Knowledge retention and recall
- Ability to handle pressure
- Speed and efficiency in task execution
- Creative problem-solving skills
- Empathy and organizational ability
- Computer literacy at an intermediate level
- Nice-to-haves
- Dependability
- Commitment to tasks
- Intermediate written communication skills
- Some knowledge of verbal communication
- Some knowledge of customer service practices
- Benefits
- 401k retirement plan with employer match
- Insurance options including medical, dental, vision, life, and STD insurance
- Paid Time Off/Vacation starting at 80 hours per year, increasing with tenure
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave based on state/local laws
- Tuition reimbursement program up to $4,000 per calendar year after 1 year of employment
- Employee discount program for those in serviceable areas
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