Job Description
Bilingual Customer Service Representative- Commercial Agent
Hours will be during 8am-8pm EST. CWs will have a 7.5-hour shift within that timeframe! Please ensure you are flexible to these hours.
Location: Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.
- REQUIREMENTS:
- Candidates need to be native speaking Japanese with English as the 2nd language - this is a requirement.
- Though fully remote, candidates Must reside within one hour of one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.
- Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
- HS Diploma or GED with a 2 years of customer service experience.
- These positions are longstanding and will have the opportunity to convert to full-time (roles will remain remote).
- There will be 2 rounds of virtual interviews.
- Start date is ASAP - though preferred, they will not need the two candidates to start on the same date. Job Description:CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems.
Qualifications: We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.
Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
Must have strong verbal and written communication skills.
This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
Ability to navigate through multiple systems at a time.
ALL candidates must complete employment testing prior to submission.
Preferred qualifications: Call center experience is preferred Healthcare industry experience Medical background helpful
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