Bilingual Insurance Customer Support Associate - Spanish-English
🌍 Remote, USA
💹 Full-time
🕐 Posted Recently
Job Description
Identified by Google from the original job post
Qualifications
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
Bilingual in English and Spanish
High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by company values
Base wage of $17 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you
Responsibilities
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
This is a business-savvy individual with strong customer service experience
You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets
You'll contribute to the success of the customer experience and the overall success of the team