Job Description
Key Job Details:
- Start Date: Immediate openings available
- Position: Customer Support Specialist | Paradigm | Remote
- Location: Remote
- Compensation: a competitive salary
- Company: Workwarp
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What is the role?You are responsible for communicating with clients to resolve inquiries in a timely manner. You will work with clients to answer questions, identify bugs, and resolve issues. You will relay feedback to our product and development teams and be the voice of our customer to mitigate client requests and issues professionally.
In this role, you will:
รย Responsible for providing high level support via Phone, Chat, & Email
รย Identifying and resolving client issues/concerns
รย Establish customer relationships
รย Improve client retention
รย Diagnose bugs
รย Communicate customer issues/requests to development team
รย Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc
รย Other duties as assigned
รย Work hours will be 10 am รย 7 pm EST/ 9 am รย 6 pm CST/ 7 am รย 4 pm PST
Qualifications
รย 2+ years customer support experience
รย 2+ years SaaS environment experience
รย Knowledge in the legal industry advantageous
รย Knowledge with SalesForce, Intercom, JIRA, G Suite
Who is the ideal candidate?
รย Must be patient, empathetic, and have great communication skills
รย Data driven individual
รย Strong interpersonal skills to work collaboratively with different departments
รย Comfortable with technology and learning new software
รย Ability to handle escalated customer issues
รย Self-motivated, diligent, and can inspire others
รย Excellent verbal and written communication skills
รย Organized, detail oriented, and able to manage multiple tasks
รย Must be personable and enjoy working in a client-facing role
รย Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Why should you join Paradigm?
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms รย PracticePanther, Bill4Time, MerusCase, and LollyLaw รย in addition to payments and accounting solutions powered by Headnote and TrustBooks.
Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
Benefits/Perks
รย Competitive salary
รย Paid vacation + sick and parental leave
รย Remote working flexibility
รย Budget for home office improvements
รย Company culture that encourages work / life balance
รย 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
รย Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible! Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now