Administrative Assistant / Operations Coordinator (Remote)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Job Overview

We are a growing OHIO-based home services company providing residential and commercial window cleaning and pressure washing. We are seeking a reliable, detail-oriented Administrative Assistant / Operations Coordinator to support daily operations, scheduling, customer communication, and sales support.

This is a long-term remote position, not a short-term contract. The right candidate will help keep schedules full, customers informed, and internal operations organized as the business grows. MUST LIVE IN OHIO

Manage residential and commercial job scheduling, routing, confirmations, reschedules, and waitlists
Proactively monitor weather and adjust schedules and routes as needed
Handle inbound and outbound customer communication via phone, text, and email
Build, send, and follow up on residential quotes and assist with commercial quoting when needed
Support the sales team by entering jobs, coordinating schedules, tracking activity, and following up on unbooked or ghosted quotes
Manage commercial accounts, including recurring schedules, approvals, and start dates
Send invoices, process payments, track overdue accounts, and sync records with bookkeeping software
Request, monitor, and respond to customer reviews and flag service issues for follow-up
Execute marketing operations tasks such as email list management, campaign scheduling, and lead source tracking
Create and maintain neighborhood playbooks to support sales efforts and route efficiency
Communicate daily schedules and job notes with field crews and track availability or call-offs
Prepare weekly dashboards showing revenue, job counts (residential, commercial, pressure washing), hours worked, cancellations, and sales performance
Maintain internal checklists, onboarding documentation, dashboards, and standard operating procedures

MUST LIVE IN OHIO
Strong written and spoken English (must be comfortable speaking with U.S.-based customers by phone)
Prior experience in an administrative, operations, or virtual assistant role
Excellent organization, time management, and attention to detail
Comfortable handling schedules, calendars, and frequent changes
Strong customer service and professional communication skills
Comfortable using CRMs, spreadsheets, and online tools
Reliable internet connection and ability to work independently
Ability to remain calm and organized in a fast-paced environment

Experience supporting sales teams or home service businesses
Experience with scheduling, dispatching, or route planning
Basic invoicing or bookkeeping experience
Experience working with U.S.-based companies

Hours: 10–15 hours per week to start
Expected to increase to 15–25 hours per week as business volume grows
Schedule: Must have availability during U.S. Eastern Time business hours
Pay: Competitive hourly rate based on experience

Stable, long-term remote role
Clear responsibilities and expectations
Opportunity to grow with the company
Direct communication with ownership
Your work directly impacts revenue and customer satisfaction

How to Apply

A brief introduction about your background
Your experience with administrative or operations support
Your availability (hours per week and time zone)
Confirmation that you are comfortable speaking with U.S.-based customers in English

Pay: $15.00 - $20.00 per hour

Expected hours: 25.0 – 36.0 per week