Job Description
Job Description Position Title: Bilingual Collections Agent (Accounts Receivable Agent- ONLY Remote in Colombia) Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Indefinite Terms Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage : 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs Reports to: Collections Supervisor/Manager Company Overview D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job Description The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: Make and receive contacts via telephone, email and chat for assigned accounts Use advanced call structures and techniques Investigate reasons for non-payment/return Negotiates resolution Verify return/payment terms, funding sources and process condition Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc Manages a portfolio of accounts to promote efficiency within standards Utilize concise notes/updates in corporate/client databases Research cases to find viable contact sources when information provided is not current Build business cases to support payment/return/write-off decisions Track daily metrics and performance to attain required goals Demonstrate behaviors reflecting our policies Maintain a positive customer relationship Exceed standards expressed by the client Our ideal candidate will possess the following: Ability to work a flexible schedule Native or fluent speaker of other languages, apart from English, is a plus Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc) Knowledge of ERP (SAP, Oracle) Ability to build rapport, ask questions, listen and redirect the conversations Ability to overcome objections, analyze responses and negotiate resolutions Work independently and as part of a team to achieve required metrics and standards Solid time management skills Knowledge in customer service, accounts receivable, invoicing, collections and/or finance Ability to adapt to new business opportunities, challenges and client demands Excellent verbal and written communication skills Ability to learn and grow with our organization Great analytical, critical thinking and problem-solving abilities