Job Description
- Description:
- Works as part of a team in Home Depot's HR Service Center providing quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails.
- Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
- Supports organization changes through high volume transactional support as needed
- Processes transaction requests received via call, mail, fax or email
- Provides exceptional customer service
- 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
- 10% Special projects as assigned
- Reports to Contact Center Supervisor
- Typically requires overnight travel less than 10% of the time.
- Requirements:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be Bilingual Spanish/English (read, write, speak)
- Basic computer and phone knowledge (including experience with DOS applications)
- Exceptional customer service and phone skills
- Ability to navigate through multiple computer applications simultaneously during a call
- Careful attention to detail
- Good written and verbal communication skills
- Strong typing skills
- History of punctuality and good attendance.
- Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
- Adaptable and flexible
- Benefits:
- Located in a comfortable indoor area.
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