Job Description
- *This shift is Wednesday-Sunday from 3:00pm-midnight (ET)** The After Hours Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.
- Travel Bookings - 100%
- Books travel requests made by Clinician Relations Specialists on behalf of clinicians within assigned divisions
- Researches travel issues and takes corrective action
- Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training
- Keeps management well informed of area activities and of any significant problems
- Completes assigned documentation in an accurate and timely manner
- SECONDARY FUNCTIONS (IF APPLICABLE)
- May work on special projects or other duties as assigned
- SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
- Communicates with external travel vendors
- QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- 1-2 years of corporate travel experience on Worldspan or Sabre required
- KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to adhere to and exhibit the Company Values at all times
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Working knowledge of Global Distribution Systems (GDS)
- Strong customer service mindset
- Strong organizational and time management skills
- Ability to work independently
- Strong communication skills - both oral and written
- Ability to work with sensitive information and maintain confidentiality
- Solid critical thinking and problem-solving skills
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