Job Description
Overview We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission. Key Responsibilities • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience. • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner. • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services. • Maintain detailed records of conversations and transactions in CRM systems. • Collaborate with team members to optimize chat strategies and share best practices. • Uphold the highest standards of professionalism and confidentiality at all times. Ideal Candidate Profile • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector. • Exceptional written communication skills and the ability to multitask across multiple chat sessions. • High emotional intelligence and a genuine passion for customer engagement and satisfaction. • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue. • Track record of meeting or exceeding sales targets in a fast-paced environment. • Familiarity with CRM tools and online chat software. • Ability to work independently and as part of a remote team. Compensation • Fixed base rate plus commission on upsells and conversions. • Opportunities for advancement and performance-based bonuses. Why Join Us? • Work remotely with flexible scheduling options. • Represent high-profile content creators and help grow their online communities. • Be part of a dynamic, supportive team that values innovation and results. • Access to ongoing training and professional development. How to Apply If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience. Apply tot his job