Job Description
About the position
- Responsibilities
- Manage all aspects of VUS applications for two annual cycles, including setting the calendar.
- Respond to prospective applicant and applicant inquiries via email and phone.
- Maintain and update the application in collaboration with colleagues; assign applications to readers.
- Draft and update communications to students; coordinate notification of admissions decisions.
- Schedule, prepare materials, and attend admissions committee meetings; handle follow-up with applicants, universities, and recommenders.
- Build and maintain relationships with universities.
- Communicate with and process I-20 paperwork for incoming international VUS, first-year, and/or transfer students who need a visa.
- Coordinate and host webinars about the visa process for incoming VUS students.
- Liaise with various campus partners regarding VUS student visas, matriculation, orientation, and advising.
- Perform other duties as assigned or needed.
- Requirements
- 3+ years of work experience; education beyond high school may count towards experience.
- Bachelor's degree preferred.
- Administrative experience in a customer service or operations-oriented office desirable.
- Experience providing a high level of customer service to diverse populations.
- Excellent organizational skills, including ability to prioritize work in an environment supporting multiple stakeholders.
- Strong interpersonal and communication (verbal and written) skills.
- Ability to work independently with minimal supervision and keep complex information confidential.
- Proficiency with office productivity and collaboration tools.
- Access to the Internet for remote work needed.
- Benefits
- Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers.
- Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits.
- Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs.
- University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development programs and classes at little or no cost.
- Various commuter options including discounted parking, half-priced public transportation passes, and biking benefits.
- Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and discounts to various services and cultural activities.
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