Job Description
Job title: Bilingual (Russian/English) Customer Support Rep 35123
Company: Cerebral Staffing
Job description: Join Cerebral Staffing LLC on-site at John Deere as a full-time Bilingual Customer Support Representative (Russian/English). Qualified candidates will also have at least 6 months of PROVEN call center experience, excellent compuster skills, as well as a Bachelor's Degree in Business, Agriculture or a related field. Experience working as a customer support representative in an agricultural environment is a huge plus!
- Hours: Full-time, 40 hours per week
- *Candidates must be able to work shifts during our business hours of Monday-Friday 12am-8am to Support Russia, occasional holidays, weekends, and overtime based on the needs of the business.
- We work in a Hybrid format, some days from the office, some days from home.
Hourly Rate of Pay: $20.00 PLUS BONUS POTENTIAL!!
Benefits: 401K, optional health/vision/benefits, local, FRIENDLY firm to work with
- DUTIES:
- Provides information/solutions as front-line support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
- Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
- Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line.
- Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact. Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online. A few of the 100+ products supported by the ISG support team: · MyJohnDeere/Website-Dashboard · JDLink · Operations Center · Apex Farm Management · Stellar Support · Mobile Apps · GreenStar Displays · StarFire Receivers · JDLink Terminals · AutoTrac and machine guidance · Language Translation tool.
- REQUIREMENTS:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- This position will require fluency in Russian, as well as English.
- Training will be on 1st shift and last approximately 10 weeks
- 6+ months experience with customer service / support experience.
- High comfort level and experience with consumer software applications.
- Strong computer and troubleshooting skills.
- Ability to work off-shift hours and occasional holidays to support the business.
- Knowledge of agriculture customers.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
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Expected salary: $20 per hour
Location: Urbandale, IA
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