Job Description
Client Relationship Representative
Location: Remote (AL, AZ, FL, GA, KY, MI, MS, SC, TN, TX, UT, VA, WA, WY)
Schedule: Flexible hours within 7AM–7PM EST | Full-Time
Overview:
Seeking a Client Relationship Representative (CRR) to serve as the primary liaison between our company and our clients—medical practices and clinics. This is not a patient-facing role. The CRR will build and maintain strong client relationships, proactively address concerns, review KPIs, and support revenue cycle goals.
- Key Responsibilities:
- Lead regular client meetings to review KPIs, identify issues, and suggest process improvements
- Communicate client needs and trends to internal teams and leadership
- Analyze reports, audits, and payer data to drive issue resolution
- Ensure accuracy in client reporting and support month-end processes
- Promote RCS’s revenue cycle objectives: maximize collections, improve speed, and boost efficiency
- Support client retention and relationship growth
- Ideal Candidate:
- 3+ years in revenue cycle management
- 1+ year in a client-facing or client service/support role (non-patient)
- Strong communication, problem-solving, and organizational skills
- Experience in medical billing, coding (ICD-9), and payer processes
- Leadership qualities and ability to collaborate across teams
- Resides in a listed state and authorized to work in the U.S.
- Perks:
- Remote work
- Flexible schedule
- Paid time off
- 401K
- Note: No health insurance provided
Job Type: Full-time
- Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
- Experience:
- Revenue cycle management: 3 years (Required)
- Client services: 1 year (Required)
Work Location: Remote
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