Job Description
- PLEASE ONLY APPLY IF YOU ARE WILLING TO WORK FULL-TIME IN AEDT TIME ZONE*
- ONLY APPLICANTS WITH AN AUDIO INTRODUCTION WILL BE SHORTLISTED*
We are an Online Education and Tuition Platform looking for an amazing Chinese Customer Chat Support Representative!
Responsibilities:
- Respond to inquiries and provide Chat support to Chinese-speaking customers via phone, email, chat, or other communication channels.
- Use active listening and a consultative approach to understand customer issues and needs, and recommend appropriate solutions or assistance.
- Address customer concerns, troubleshoot problems, and provide timely and effective solutions while maintaining a high level of customer satisfaction.
- Demonstrate fluency in both written and spoken Chinese, with excellent grammar and communication skills.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall customer chat support processes.
What you bring to the table:
- Native or near-native proficiency in both written and spoken Chinese.
- Strong verbal and written communication skills in Chinese, with the ability to convey information clearly and effectively.
- Willingness to collaborate with colleagues and contribute to a positive team environment.
- Ability to work within AUSTRALIAN TIMES and meet deadlines
- Quick thinking and ability to learn quickly
Pointers to Remember:
- Agencies please save your connects and do not apply we are looking for individual freelancers only.
- Do not apply if you can not work Full-Time.
- Do not apply if you can not work in the AEDT time Zone. WORK HOURS: weekday mon-fri 12-8pm (may vary on season)
Bonus:
- Includes discretionary, performance-based termly bonuses
We look forward to welcoming you to our energetic team! ā
Apply Now
Apply Now