Job Description
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- Role Description
- Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
- Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
- Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
- Probe for any additional comments or suggestions that could enhance future experiences.
- Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
- Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
- Qualifications
- Bilingual in both Spanish and English
- Must have a Windows-based laptop/desktop with video-calling capabilities
- Eligible to work and perform job responsibilities within the United States
- Requirements
- Availability for shifts from 7:00 AM – 12:00 PM PST or 12:00 PM – 5:00 PM PST
- Immediate availability
- Benefits
- Hourly rate of $13/hour
Company Description
- Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.
- Founded in 2005
- Based in Orange County, California
- Partners with managed care organizations to deliver tailored capabilities
- Focus on risk analytics, NCQA-certified HEDIS® software, medical record retrieval, and provider education
- HITRUST certified with all data residing within the United States
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