Job Description
About the position
- Responsibilities
- Receive work order requests via phone and email.
- Initiate work orders: manage and maintain the work orders in the computerized work management system.
- Assign priority to work order based on initial information available when work order request received.
- Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required.
- Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Facilities, Jacobs Facility Maintenance Management services and Jacobs Construction and Design organizations)
- Answers inquiries by clarifying desired information; researching, location and providing information.
- Resolves some problems by clarifying issues, researching and exploring answers and alternative solutions and escalating unresolved problems.
- Handle all repro orders
- Provide backup for storekeeper upon absence (or both)
- Create unique identification (Item IDs) in Maximo to support the inventory system
- Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization.
- Visit LM
- Badging
- Ensure staff has coffee supplies
- Ensure forms are available that are posted in the office
- Assist with miscellaneous requests from staff
- Monitor the maintenance mailbox
- Requirements
- High school diploma or equivalent
- US Citizen
- Valid State Driver's License with no major infractions
- Benefits
- Medical, dental, vision, and basic life insurance
- 401(k) plan
- Ability to purchase company stock at a discount
- Deferred compensation plan or the Executive Deferral Plan
- Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees
- Seven paid holidays
- One floating holiday
- Caregiver leave
- Merit increases
- Performance discretionary bonus
- Stock
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