VA for customer service, sales, marketing & admin for The Laundry Zone & Airbnb properties

1. Phone Answering & Customer Service – The Laundry Zone

Answer all incoming calls for both locations using provided scripts

Promote services during calls:

Pickup & delivery ($1.75/lb)

Wash-dry-fold ($1.25/lb)

Dry cleaning (same-day & next-day)

Commercial laundry (hotels, Airbnbs, medical offices)

Handle basic issues:

Machine refund requests

Lost item reports

Service/pricing inquiries

Log all calls in a spreadsheet

Escalate urgent or large commercial leads immediately

2. Sales & Service Promotion

Upsell services on every customer interaction

Send follow-up emails/texts to commercial leads

Track leads in CRM or spreadsheet

Update Google Business Profile weekly with service updates, offers, and photos

Respond to customer reviews using pre-approved templates

3. Marketing & Content (The Laundry Zone)

SEO Tasks:

Update keywords and meta descriptions on The Laundry Zone’s website

Optimize Google Business Profile listings for both locations

Blog Posting:

Upload pre-written blog articles to the website

Add SEO-friendly titles, tags, and images

Social Media Posting:

Use Blaze.ai to schedule posts on Facebook, TikTok, and Instagram

Follow content calendar for promotions, events, and seasonal posts

Engage with comments/messages on social media

4. Airbnb Guest & Booking Management (via Hospitable.com)

Use Hospitable.com to manage all guest communication and booking requests

Respond promptly to guest messages using AI-generated responses (review and customize as needed)

Assign cleaning tasks to cleaners through Hospitable after each booking

Confirm cleaning completion and request photos for records

Monitor booking calendar for availability and suggest pricing adjustments

Update listing descriptions, amenities, and seasonal promotions as needed

Request and respond to guest reviews through the platform

5. Admin & Operations

Maintain shared calendar for laundry pickups/deliveries & Airbnb turnovers

Access and use Laundroworks system for The Laundry Zone (refunds, reports, and customer account lookups)

Manage email inbox for both businesses

Prepare weekly reports:

Number of calls answered

Leads generated

Social media engagement stats

Airbnb guest satisfaction ratings

Assist with outreach emails to hotels, nursing homes, and Airbnb hosts

Tools You’ll Use:

Google Voice / RingCentral (phone)

Google Workspace (Docs, Sheets, Gmail, Calendar)

Hospitable.com (Airbnb management)

Laundroworks (Laundry Zone management system)

Wash-Dry-Fold POS

QuickBooks (basic)

Blaze.ai (social media scheduling)

Canva (optional, for simple graphics

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