Job Description
About the position
- Responsibilities
- Delivers care to patients utilizing the Appointment Scheduling Specialist Process.
- Schedules all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician.
- Responsible for answering phone calls and scheduling patient appointments.
- Conducts patient pre-certification to ensure coverage for appointments and medical care.
- Schedules tests, procedures, and referral appointments.
- Communicates with patients regarding appointments and instructions for procedures and tests.
- May collect fees such as co-pays / co-insurance, gathers insurance information and patient personal data.
- Demonstrates positive professional customer service in all patients, staff, and visitor contacts.
- Performs other duties as assigned.
- Escalates non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
- Able to work in a fast-paced environment, multitasking and strongly believe in teamwork.
- Requirements
- High School Diploma or equivalent (required).
- 2 years related experience in a healthcare environment (preferred).
- Requires strong customer service skills.
- Good communication skills.
- Possess a strong work ethic and a high level of professionalism.
- A team player who handles multiple projects simultaneously in a fast-paced environment.
- Benefits
- 401k
- PTO
- Medical insurance
- Dental insurance
- Paid Parental Leave
- Flexible spending account
- Tuition reimbursement
- Student Loan Repayment Program
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