Job Description
About the position
- Responsibilities
- Confirm eligibility and initial benefit payments by interpreting and applying appropriate New York State and Local Retirement System Law, policy, and regulation.
- Perform adjustments involving complex mathematical equations.
- Determine benefit eligibility for members and retirees.
- Finalize retirement benefit payments.
- Receive and respond to the full range of inquiries from stakeholders.
- Oversee the processing of transactions.
- Develop and test modifications to existing automated correspondence and calculations due to changes in the law.
- Review and prepare member cases related to the New York State & Local Retirement Systems.
- Process retirement calculations that require application of specialized law and procedures.
- Function as technical supervisor of Office Assistants and ERSE 1s.
- Review calculations and work completed by staff and ensure compliance with all relevant policies, rules, regulations, and laws.
- Ensure the prompt and accurate processing of work unit assignments.
- Act as the unit's liaison with other units.
- Requirements
- Two years of experience performing tasks such as reconciling accounts, calculating payments, collecting and analyzing statistics, or explaining policy or benefit information to the public.
- An associate degree (or higher) can be substituted for two years of the required specialized experience.
- Nice-to-haves
- Ability to prepare, understand and interpret written materials.
- Ability to use office equipment such as computers and photocopy equipment.
- Excellent interpersonal skills both over the telephone and in-person.
- Ability to perform tasks accurately with attention to detail and within specific time frames.
- Ability to work independently and in a team environment.
- Good organizational and problem-solving skills.
- Adaptable to interruptions and changes in work routine.
- Ability to perform complex mathematical calculations as necessary.
- Ability to contribute to an inclusive and diverse work environment.
- Benefits
- Telecommuting allowed (up to 5 days per pay period after initial 8 weeks).
- Compressed workweek allowed.
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