Job Description
About the position
- Responsibilities
- Field inbound calls from members and providers for assessment and triage.
- Focus on initial inpatient admission for psychiatric and chemical dependency patients.
- Make patient assessments and determine appropriate levels of care.
- Participate in member crisis calls.
- Determine if additional clinical treatment sessions are needed.
- Manage inpatient mental health cases throughout the entire treatment plan.
- Administer benefits and coordinate transitions between various areas of care.
- Identify ways to add value to treatment plans and consult with facility staff.
- Requirements
- Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health.
- Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN.
- 2+ years of post-master's or RN experience in a related mental health environment.
- Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams).
- Proven ability to talk and type at the same time while navigating between multiple screens and programs.
- Proven ability to work in a fast-paced environment and adapt to change.
- Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home.
- Ability to work evenings, overnights, weekends, and holidays per assigned schedule.
- Nice-to-haves
- Inpatient experience
- Crisis intervention experience
- Behavioral health utilization management experience
- Call center experience
- Dual diagnosis experience with mental health and substance abuse
- Experience determining levels of care for behavioral health services
- Experience using Interqual, ASAM, and/or Locus criteria
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.
- Benefits
- Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement
- Continuing Education and License Renewal Fee Reimbursement
- Employee Assistance Program
- Employee Referral Bonus Program
- Employee Discounts
- Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)
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