Job Description
About the position
- Responsibilities
- Assists external providers with care coordination tasks and facilitates communication with care team.
- Provide telephone advice according to established guidelines and protocols.
- Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
- Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
- Schedules patients for procedures and MA visits per guideline.
- Assists patients inquiring about generated imaging orders.
- Accurately document patient care in electronic health record.
- Manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines.
- When necessary, secure appropriate interpreting services to handle communication with patients.
- Provide safe, comfortable, therapeutic environment for patients and families.
- Participate in Quality Assurance activities as directed.
- Work collaboratively with other Clinica staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements.
- Perform other duties as required.
- Requirements
- High school diploma or GED.
- Graduate from medical assistant school preferred.
- One year experience in a medical facility preferred.
- Bilingual in Spanish required.
- Sensitivity to low income, ethnic minority community a must.
- Benefits
- Medical
- Dental
- Vision
- FSA/HSA
- Life and Disability
- Accident/Hospital Plans
- Retirement with Employer Contributions
- Vacation, sick, and extended illness time off options
- Dedication to Justice, Equity, Diversity, Inclusion, and integrated healthcare
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
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Apply Now