Job Description
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Role Description
- Kaiser Permanente’s Contact Center Systems and Applications team within the National Health Plan Member Services organization is seeking a highly motivated and experienced Outbound Campaign Manager Consultant to execute and close important health plan and clinical related communications campaigns, via voice calls, text messages and emails to our members.
- Run daily reports, monitor source data files and campaign outcomes
- Provide production support, maintain and update documentation
- Collaborate closely with vendors and internal partners
- Conduct release production testing
- Opportunity to develop outbound campaigns across various channels
- Qualifications
- Bachelor's degree from an accredited college or university
- Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field
- OR Master's degree in Business, Public Health, or a directly related field and Minimum one (1) years experience in consulting, project management, data analytics, operations or a directly related field
- OR Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field
- Requirements
- Knowledge, Skills, and Abilities (KSAs): Negotiation
- Creativity
- Applied Data Analysis
- Conflict Resolution
- Risk Assessment
- Service Focus
- Requirements Elicitation & Analysis
- Business Acumen
- Managing Diverse Relationships
Company Description
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